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John Tschohl Seminars

Preparing You for Success
Get promoted to a more enjoyable and rewarding assignment.

Many individuals are entering the workforce with a large outstanding educational debt on their back and are looking to build a retirement savings that is in excess of $1.5 million to just meet these needs requires a very aggressive and effective career cycle. Our system will lead and guide you to minimize your risk of failure. While increasing your enjoyment of success.

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Why Choose us?

Our analysis indicates that 4/5 people that are qualified do not get selected. By focusing on why the one individual selected was the preferred candidate we developed a program that prepares you with the skills and leaves an impression that sets the winning candidate apart.

Featured Programs

Your future career success is based on the efficiency and effectiveness you provide Customized Customer Service to your internal and external customers and your self-confidence. Our lifeline career planning methodology provides the straight-line route with checkpoints along the way to keep you on track and that guides you to your desired goals faster and with less effort.

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The business world is constantly changing. However, the need for customized customer service for both internal and external customers never goes away.

The Customer Experience

Organizations need to focus on creating a memorable Customer Experience. They have to learn to see themselves as service leaders – not as banks, hospitals, supermarkets, governments, or hotels.

To achieve this, the most critical skill is the ability to make your customers happy by delivering World Class Service both internally and externally.

For over 45 years, Service Quality Institute has provided customer service training programs and strategies to business’s all over the World.

JOHN TSCHOHL SEMINARS

John Tschohl is President and Founder of Service Quality Institute, the global leader in customer service.

"I had the opportunity of implementing Feelings to our employees and the results exceeded the limits of my imagination. The change with the employees was evident after implementing the first session, both in the way of dealing with customers, and in the interactions with their co-workers and supervisors."
Luis AbadiaHyundai Guatemala
"This is one of the only training programs that specifically addresses the unique customer service aspect from a government, not business, perspective."
Erin Schwie LangstonStrategic Customer Services, City of Dallas
"GCB Bank Ltd. needed to improve our service experience and change the culture of over 2,500 employees. We identified the Service Culture Plan offered by Service Quality Institute to be the ideal program for our change. We are beginning to see a positive mindset change towards enhance customer service delivery."
Samuel SarpongGCB Bank
"During the past 16 years, my organization has utilized many of the programs that The Service Quality Institute has produced. Beginning with the original; Service First - Video Library, Leading Empowered Teams, Loyal for life and Feelings. All of them are outstanding programs to initiate a Customer Service Culture in any organization that is serious about developing a Service Strategy that will shadow its competition."
Oscar M. OrozcoBanco Promerica
"Ever since we hired your company, the client retention has increased tremendously and I am receiving very positive feedback from our clients."
Jose R. MariateguiPresident, JLT Peru
"We are glad to let you know that three years ago we were able to increase team productivity by the deployment of the Service First program. It has been fundamental to accelerate team execution under an operational excellence model."
Mauricio Gomez MIntel de Costa Rica
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Service Quality Institute is the global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service.

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