Month: June 2013

Ask yourself, what would happen to Tiger Woods or Rory McIlory if they practiced once every 5-10 years and had a lesson every 5 years. For sure you would not remember their names because they would have faded from the market.  If you have 50, 500 or 5000 employees, you should think about spending time … Read more

This headline reads just as shocking as it was intended: How Speed Kills Great Customer Service Kills it?! Wow. That’s quite a bold claim. Speed is one of the fundamental pillars of customer service, as I’ve pointed out before. Reading the article revealed the crux of their counter intuitive argument. Speed doesn’t matter if the … Read more