Month: May 2017

“Talent is cheaper than table salt. What separates the talented individual from the successful one is a lot of hard work.” – Stephen King   We’ve heard it since childhood.  We’ve heard it from parents, teachers, and friends…“You just have stick to it and try (work) harder”.  Success is more a combination of how hard one … Read more

Very few organizations know they are in Customer Service.  As we’ve seen recently, United Airlines is in the transportation business. Home Depot, on the other hand, is focusing on the Customer Experience.  Very few organizations know they are in Customer Service.  Sometimes we learn more from what goes wrong. I suspect over 500 million people saw … Read more