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Service Quality Institute

Healthcare With Feelings - Online Program

Healthcare workers will learn how to understand excellence and
give best service to improve the healthcare consumer experience.

– What the modern healthcare client wants and expects.
– How to cultivate a positive self-image while working with patients and coworkers.
– Valuing importance of first impression, as well as feedback and online reviews.
– How to put patients first. How to build caring relationships.
– How to learn and use positive communication techniques with patients and co-workers.
– How to provide the best customer service. How to exceed expectations and stay engaged.
– How to provide quality care to your colleagues.
– How to handle dissatisfied patients in healthcare settings.

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Your Products

Healthcare With Feelings - Online Program x1

Order Summary

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Healthcare With Feelings - Online Program
Healthcare With Feelings - Online Program × 1
Subtotal $97.00
Total $97.00

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  • 17 Video Training Lessons

    Short to-the-point and easy to learn lessons that engrain the training so you benefit immediately.

  • Downloadable Lessons and Assignments

    Practice and implement as you learn – it’s the way to ensure success and build habits!

  • Downloadable Technique Card

    To keep in front of you and keep the techniques top-of-mind as you work.

  • Certificate of Completion

    A certificate of completion and accomplishment from the leader in customer service training, Service Quality Institute.

100% Satisfaction Guaranteed!

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Led by John Tschohl

The #1 Customer Service Strategist, who wrote the book on Customer Service, "Achieving Excellence Through Customer Service".
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