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Certification Seminars

Certification Seminar May 12-15, 2025  Virtual & In-Person

 Watch Certification Seminar Testimonials

Certified Customer Service Trainer (CCST) – 4 Day Investment

Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.


If you want to avoid the travel expenses or do not have a visa to enter the US, participate virtually on Zoom at the discounted rate.
Each person is granted participation for a FREE in-person future Certification in Minneapolis if your visa is denied and participation in the virtual Certification. 
It can easily take 6 months to get a visa approval. Start by November 12, 2024 if you want to attend in May 2025.




Offered: Public and Tailored In-House Certification Programs in English or Spanish anywhere in the world.

Empower yourself and your Team with Service Quality Institute’s Customer Service Certification Seminars: a 4 day customized seminar dedicated to the nuances, strategies, and keys to driving a service strategy and customer experience at your organization. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.


The Service Quality Institute has garnered international recognition as an educational leader in Customer Service Certifications,
management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our Certified Customer Service experts continue our tradition of helping you create a Customer Centric Culture.

Take a moment to view our current schedule for the May 12-15, 2025 Certification Seminar. Reservations are limited, so be sure to 
schedule your participation in advance. If a Visa is required to enter the US, we will provide an invitation letter and support from my US Senator once a visa appointment has been made and the initial payment of $500 or the early bird payment has been madeNo letter from my US Senator will be asked for without a down payment and a visa appointment. US Embassies often need 3- 6 months in advance to get a visa appointment so do not delay seeking online a visa appointment.

May 12-15 2025 Investment:

The investment is only $2,297 per person for live in person certification in Minneapolis, or $2,097 per person for virtual online. 

You can register in nine convenient installments charged monthly to your credit or debit card.
1. Live In Person experience: an initial payment of $500, and nine monthly installments of $199. 

2. Online experience: one down payment of $400, and nine monthly installments of $188. 

For this plan you need to make your registration at least three months before the start of the program. If you need a U.S. Visa as soon as we have the payment John Tschohl will send a Visa Invitation letter and once you have a Visa appointment, we will ask our US Senator to send a letter to the US Embassy in your country to support your Visa approval. Financing is through Service Quality Institute with no interest.

Early Bird Special Rate:

With your early enrollment by January 31, 2025 you will save $300 per person with the reduced one-time fee of only $1,997 for the live in person experience,
and $1,797 per person for the online experience.

Group Rates:

With the GroupPass you can enroll up to three people for $4,500 (Only $1,500 a person) in the live in person format, or $4,000 for the virtual online experience. With early registration by January 31, 2025 the fourth participant from your organization attends for FREE.

Payment methods:

We Accept credit and debit cards, PayPal, Venmo, Western Union and wire transfers.

 Optional: CCSL Certification:

Certified Customer Service Leader (CCSL): If you can’t devote time to the entire program, consider the 3 day Certification. It is the
shortcut track with John Tschohl’s Service Strategy presentation, Leading Empowered Teams for an Awesome Customer Experience and Feelings

The CCSL is designed for executives who want to learn the managerial component of our learning process for their own management and leadership, without interest in teaching it to others in the company.

It does not include the Train-The-Trainers, or facilitator materials. The investment is only $1,297 per person in person, or $1,097 each online.  Certification graduates receive the CCSL (“Certified Customer Service Leader”) diploma, without the CCST (“Certified Customer Service Facilitator”) accreditation.

 Click here to complete your registration Registration Seminar

Certification Seminar Brochure


Certified Trainer

Certified Customer Service Trainer (CCST)
4 Day Investment

Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.
Upcoming Seminar Dates: May 12-15, 2025

 Details: Click Here for more information.

Certified Leader

Certified Customer Service Trainer (CCSL)
3 Day Investment

Who Should Attend: Service leaders who want to improve their customer service, leadership and coaching skills and learn how to improve your management skills.
Upcoming Seminar Dates: May 12-14, 2025


Details: Click Here for more information.