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Trust the Service Quality Institute

John Tschohl, founder of the Service Quality Institute, has been a pioneer in the customer service training industry for over 40 years, implementing customer service training programs for over 20,000 organizations around the world.

Here's an excerpt from one of our videos on how to deal with irate customers:

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Fill out the form below and we’ll get back to you with a recommendation for your ideal training program. You’ll also receive introductory materials, an ebook and full video from one of our programs – completely free.