Improve Your Customer Service with the The Service Quality Institute

Teach your entire workforce the art of superior customer service with one of our many video-based training programs proven to correlate with improved employee performance, as well as higher customer satisfaction.

Trust the Service Quality Institute

John Tschohl, founder of the Service Quality Institute, has been a pioneer in the customer service training industry for over 40 years, implementing customer service training programs for over 20,000 organizations around the world.

Our Customer Service Training Programs Are All Inclusive! You'll Receive:

All Supporting Video Content (in DVD or Flash Drive formats)
A Complete Facilitator’s Manual with exercises, insights, and talking points
A Power-Point Presentation to enhance your training program experience
A Printable Certification Template
Free Shipping Worldwide

We’re so confident you’ll love our programs, we offer a lifetime money-back guarantee!

Here's an excerpt from one of our videos on how to deal with irate customers:

Tell Us What Kind Of Training Program You Need

Fill out the form below and we’ll get back to you with a recommendation for your ideal training program. You’ll also receive introductory materials, including an ebook and a free video from one of our programs. From there, you can continue to explore our range of products and services, including online learning programs, books, and more!