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Service begins the moment a customer comes into contact with you. Words and actions set the tone for your customer’s experience. The Exceptional Service program sharpens employee service skills to consistently provide the ultimate customer experience.
This online course includes 14 video training modules, worksheets, a test, a quick reference technique card and a certificate upon completion.
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Service Quality Institute is the global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service.