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Career Developement
John Tschohl, the Customer Service Guru and Dr. H. James Harrington, Mr. Performance Improvement.
Moving Up in the Organization
Classes that help you get promoted
In business today there is no dead-end roads, only dead-end people.
Our “Moving Up Program “is designed to help you get more enjoyment and satisfaction from your present assignment while making yourself more valuable to the organization and preparing you to successfully complete more important, responsible, interesting, and personally, challenging assignments.
Overview of our value-added offerings
Your career planning process has to consider two factors in order to meet the organizations and your life objectives, desires and goals. They are:
- The Social Interface skills, capabilities, goals, recognitions and desires.
- The Technical/Professional needs, skills, capabilities, goals and desires
In developing your career plan, you also need to consider how your needs, capabilities, goals and objectives change as you age.
The Social Interface Career Plan is the critical sometimes overlooked part of a Career Plan. It defines skills, attitudes capabilities, and social interface activities that the individual needs to provide super customer service to their internal and external customers while aligning your activities with the organization’s culture.
- *Online video-based instructional design learning system
- Self-evaluation with an experienced career coach – Identifies personal internal traits that should be taken advantage of or avoided.
- *Moving Up – Designed to get employees to remove their self-imposed limitations. To be more extraordinary and indispensable.
- *Coaching for Success –Teaches how to manage a team and build cooperation between team members.
- *Empowerment: A way of Life – Creates a game-changing practice of empowerment
- *Remember Me – Teaches how to remember and use associates and customers names and why it is so critical to your success.
- *Smile – Teaches the importance and techniques to learn how to smile.
- Opportunity Identification – Focuses on how to identify innovative and improvement opportunities and take advantage of them.
- *Speed – Learn how to dramatically increase your Speed and eliminate external and internal barriers.
- *Feelings – The world’s most powerful and comprehensive customer service program. We have 3 versions. Feelings for Professionals, Healthcare with Feelings, Ultimate Customer Satisfaction.
- *Handling Irate Associates’ and Customers’ – Learn how to turn irate customers and associates into raving fans.
- Interviewing Techniques – Techniques to leave an outstanding impression.
- Effective Enjoyable Public Speaking – Public speaking techniques to eliminate the fears of the public.
- Area Activity Analysis – The first real effective way and establishing the internal customer-supplier relationship.
- *Coaching For Success –For everyone in a leadership role to bring people together and motivate associates for superior performance.
- *Service First Video Library – Includes hundreds of ideas to help you deliver outstanding customer service. Twelve sessions.
- *Empowerment: A Way of Life – Learn how to make on the spot decisions in favor of the customer.
- *Loyal for Life – How to take Unhappy Customers from Hell to Heaven in 60 seconds or less.
- *Exceptional Service – Sharpens your skills to consistently provide the ultimate customer experience.
The Technical/Professional Career Plan (T /P Career Plan). This is the other part of complete Career Plan. It defines the roles and responsibilities that is related to the specific assignments that make up the career plan. It defines the knowledge, abilities, and background related to performing the assignment efficient, effective, and reliable manner. One of its major outputs is the career growth roadmap.
The following are potential major headings. Our first job is to do a comprehensive self-evaluation to identify your strength, weaknesses, preferences, and how much of your resources you are willing to invest in executing your career path.
- Self-evaluation
- Exploring options
- Developing Skills
- Marketing Self
- Performing
- Recycle directed at the next career goal. The career planning process will be presented in more detail further on in this section.
Why prepare a career plan?
A career plan provides clear goals and milestones that detailed the progression for an individual moving from one job to another and or from one organization to another. Career Planning can increase retention rates while developing the professional skills and capabilities of the individual. Establishing a career path provides a visual and clear future within the company or organization related to the individuals’ desires, needs, and professional development. It is also a very effective tool to align individual behavioral patterns with organizational values and objectives. It serves as an effective means of keeping employees from running into dead-end assignments that become boring and repetitive.
Career Planning, Organizational Benefits
- Improves retention rates – Employees’ see the potential for future growth within the organization and is less likely to be tempted away to another organization.
- More resilient workforce – Employees with career plans. Welcome movement and change as that opens opportunities for them. People with career development plans have a tendency to play an active role as a change agent within the organization.
- Improve morale – Employees are striving for personal goals that is in line with the organizations’ objectives feel a sense of accomplishment and strong desire to move forward. This greatly increases their positive attitudes and feelings related to the organization.
- Increases innovation – Movement into new assignments and broadening their technical knowledge and capabilities has a very positive impact upon personal creativity and innovation. Innovation is a natural by-product of career planning. The new person on the job is often looking for better ways to do it because he or she is not established a permanent behavioral pattern related to the assignment.
The Planning, Training, and Using a Career Plan Methodology.
“Congratulations, you have a job.” It may be a job that you find is boring and unappreciated. Or maybe one where you really like what you’re doing. But every job always has parts of it that could be better and that you would like to have more money and/or appreciation for the effort you put in. You may be happy with what you’re doing and you would like to continue doing it for the next 25 years, or maybe you’re waiting to get a job you would really like. Maybe you’re a nurse and you’ve always dreamed of being a doctor, you are a lawyer and you would like to the a race car driver. Maybe you’re working on the assembly line and would like to get a job in personnel.
No matter what your personal feelings you have about your present assignment the organization you’re working for is hoping you will come to work each day wanting to improve and get more joy from the job you’re doing and at the same time preparing yourself to accept more responsibilities.
Our “Moving Up Program “is designed to help you get more enjoyment and satisfaction from your present assignment while making you more valuable to the organization and preparing you to successfully complete for more important, responsible, interesting, and personally, challenging assignments.
Of course, along with these new assignments is increased financial and personal rewards and recognition.
Because you are presently employed your first priority has to be focused on improving your value-added content to the organization and increasing your personal satisfaction with the job and organization that you are presently with.
It doesn’t make any difference rather you want to leave your present organization or want to stay and grow with it, the way you’re performing in your present assignment has a major impact on your possibilities of getting the assignment you desire. Individuals that are excelling at doing their present assignment and have excellent internal relationships are the prime candidates to be promoted. Typically, in a midsized to large company. There is usually a number of individuals that have the qualifications to compete for an assignment. Often the final decision is made based upon their perception of their service excellence and how well you will fit into the organizations business pattern and culture.
The Technical / Professional Career Planning (T/P Career Plan) Process Headings are roughly, common across different types of careers. The detailed data included in the plan varies greatly between different types of careers. Example the knowledge and processes a lawyer needs to master are very different than the knowledge and processes that a surgeon would use. Although the steps in their career ladder may be very similar. Our career planning coaches would teach you how to develop and maintain your career roadmap and provide guidance in how to find a specialist or reference sources in your chosen career field that can help you get acquire the database information needed to prepare yourself for the next career goal.
- Self-evaluation with an experienced career coach
- Prepare a personal professional bio defining your qualifications and keep it updated at least quarterly.
- Define life roadmap measurements goals and objectives
- Define your desired career assignment and suitable alternatives
- Get or create a job description for your present assignment and desired career assignment.
- Define the personal and social investment required to reach each assignment
- Prioritize assignments keeping return on investment in mind.
- Determine the basic steps for all three assignments
- Look at job openings on the ground level keeping assignment priorities in mind
- Get or create a job description for the new career assignment.
- Create a career growth roadmap for your priority career assignment and update it yearly
- Develop a three-year growth preparation plan
- Define the next step of the ladder of success and compared job skills to present skills.
- Involve your present management in helping you reach your next objective
- Excel in your present assignment while preparing a 12-month business and social skills enhancement plan
- Take the right next step. If there’s no opportunity now to move up it is better to move side words and learn something new.
- Tell everyone you know. You may be surprised at who can help you move up in the organization.
- Prepare for each interview with the goal of having the interviewer, choose you and so that you are the one that makes the decision. If you want the job or not.
Superior Customer Services results from strategically planning your career path and defining the building blocks that are necessary to meet your career objectives without compromising your or the organizations values.
The Social Interface Career plan is the second part of a Career Plan. It defines skills, capabilities, and social interface activities that the individual needs to service their internal and external customers and contribute to the organization’s culture.
When it comes down to the final decision between qualified candidates. The candidate that gets the promotion is one that provides the highest level of service excellence. It is our objective to give you a significant competitive advantage by helping you excel at the services you provide to your internal and external customers. The following are the online courses that we recommend to maximize your promotability index by performing and developing a reputation of being a creative individual that provides superior Customer Service for the internal and external customers and interfaces.
Dr. H. James Harrington,
Mr. Performance Improvement
Jim was CEO of three midsized companies that grew to the point they were sold to larger companies.
With more than 40 years’ experience with IBM as a project manager in development engineering, manufacturing manager, reliability engineering, His international experience was a result of an be the advisor to the Chinese Government Quality Organization for 15 years, ten years as a principal at Ernst & Young as the National Performance Improvement Specialist, and President and Chairman of the Board of the American Society for Quality, the International Academy for Quality and his contract to redesign the city government of Dubai to make it more customer-centric.
Jim has published 60 books published in many languages including English, Chinese, Japanese, Russian, Jewish, Arabic, French, Portuguese, Spanish, etc., and then featured in a series of half-hour programs on television.
He is now 94 years old and believes strongly that, “A people-building philosophy creates success. A people using philosophy is a downward spiral to failure. America’s strength is as people not in its technologies. I don’t believe in theories. I believe in results.”
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