Introductory Start-up

Description

Service begins the moment a customer comes into contact with you. Words and actions set the tone for your customer’s experience. The Exceptional Service program sharpens employee service skills to consistently provide the ultimate customer experience.

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants!
Includes

• A user-friendly 80 page count page Leader Guide
• A DVD for a leader (facilitator) to train a group of participants
• 25 Participant Packages. An easy to read 40 page Participant Book for participants to follow along
• Quality technique card
• Certificate of accomplishment

Implemented in 1 session of 2-3 hours each.
(3-4 hours each in developing countries)