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8 Principles of Great Service to Create a Service Culture

Service Culture doesn’t come as easy as you’d expect. These are some simple principles critical for creating a Service Culture.

  1. Understand this is Strategy
  2. Eliminate dumb rules. Make it easier for customers to do business with you.
  3. Master empowerment
  4. Use speed. Shrink the time it takes to get things done by 90%
  5. Use Service Recovery
  6. Train every employee on Customer Service with something new and fresh every 4 months
  7. Use the customer’s name and recognize customers.
  8. Price is critical.  Reduce costs and pass the savings on to the customer.

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