If you want to give Christmas or New Year gifts that have value I suggest you give one of my books away to your employees, family or friends
Moving Up is very inspirational. The objective is to get everyone to believe in themselves. Remove self-imposed limitations and become indispensable and extra ordinary. Only $19.95 and you can mix and match to get bigger discounts in volume 11-49 $16.75 each, 50- 99 $15 each and 100 plus $14 each. All books ordered can have an inscribed message from John Tschohl if you give us the name of each person receiving the book. This is a special gift from SQI to you. All books can be downloaded for only $9.95. Available in English, Chinese and soon Russian.
Achieving Excellence Through Customer Service An ideal gift for anyone who wants to understand how to drive a service culture. Available in English, Spanish, Chinese and Russian. Same pricing as Moving Up.
Empowerment: A Way of Life Empowerment is the backbone of great service. The most difficult skill to get anyone to use. This hard cover book is very easy to read. Available in English, Spanish, Chinese and Russian. Same price as Moving Up
The Customer is Boss If you want to learn how to demand great service and get what you paid for this is a cool hard cover book. Same prices as Moving Up. Only available in English and Chinese.
Loyal for Life / Service Recovery If you want to personally master the skills of service recovery this is an awesome gift. The soft cover book is only $14.95 Available in English, Chinese and Russian. Volume prices are 11-49 $12.50 each, 50-99 $15 each and 100 plus $9.75 each.
Cashing In Learn to believe in yourself. Love your job and make more money. An easy to run book built around self-improvement. Available in English, Spanish, Chinese and Russian. Same prices as Loyal for Life.