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John Tschohl Seminars

KMF, Microfinance Focusing on the Service Strategy in Kazakhstan

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I just returned from spending a week in Almaty Kazakhstan helping KMF.kz the largest microfinance firm in Central Asia with 110 locations and 1771 employees drive a service culture. It is always exciting to see a leadership team excited about mastering the Proven Process for creating a Service Culture. They understand this is all about Strategy.

I spent 2 days visiting their locations and their competitors which I was able to use in my 2-day seminar. I have been working in Kazakhstan since 2013. A great country.

Here is a short video of a segment on empowerment below.

Here is my KMF introduction.

Live testimonials in English and Russian from Dalida Davlyatshina, Managing Director and Shalkar Zhussupov, Chairman of the Management Board are here

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Shalkar Zhussupov, Chairman of the Management Board

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Dalida Davlyatshina, Managing Director

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Darkhan Maratuluy who organized and managed the event.

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Kamila BesPayeva who managed logistics to get me to Almaty

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Zhanna Baigunakova, Head of Quality who spent 2 days mystery shopping with me.

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Zhanar Murzalina (far left), Director of Human Resources, Dalida Davlyatshine, Managing Director (2nd from left), John Tschohl and
Arman Abylaykhan (far right) Director of Credit Department.

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Olga Yugay, CFO

 

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Kulsara Saparbekova, Deputy CEO

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Almira Abenova, Deputy CEO on left Dalida on the right

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