I just returned from speaking tours in Tbilisi, Georgia and Baku, Azerbaijan. Both are beautiful countries. Nice people and great food.
This is my first visit to both countries. Georgia is on the Black Sea right beneath Russia, and next to Armenia, Azerbaijan, and Turkey. The government of Georgia and their Tourism Administration invited me to do a seminar on customer service for several hundred key leaders in tourism. Salome Kvaratskhelia with Georgia Tourism invited me. My vision is to help Georgia be known for great customer service, not just great food and views.
Tata Cholaria is my partner in Georgia. She just delivered a baby girl on June 14. I was afraid the baby would pop out in front of 300- 400 people on May 31 but the baby held on. Tina Asatiani, Director of Palitral L Publishing, and Tamar Japharashvili bought the rights for two of my books, Relentless and Empowerment: A Way of Life which will be available in Georgian by October. Palitral is also considering being our master licensee for Georgia.
On June 2 at about 1 AM I arrived in Baku and with my partner Ulvi Agayev, Founder at Allianz Consult we visited a Bravo supermarket store at 2 AM to check out the customer service. This is the earliest I have ever done a mystery shop. On Monday, June 11 I did a one-day service strategy seminar for Kevin Landi, Bravo CEO and his top 140 leaders which included all 90 store managers. This is the largest and most successful supermarket chain in Azerbaijan with 5,000 employees. They are positioned to triple their size over the next 2 years.
Kevin’s closing remarks can be found on my speaking site – Retail/Service – John Tschohl
Azerbaijan is on the Caspian Sea. Beneath Russia, next to Armenia and Georgia and above Iran. Baku is the most beautiful and most modern city I have seen. Very safe. Very clean. I was on TV several times. Here is a link for the interview with Anastasiya Lavrina at CBC in Baku on June 10.
On June 9, I did an open public seminar sponsored by Allianz Consultant, our new master licensee for Azerbaijan and Ritmas with Elmira Javadova and Salesforce. This is one of the most customer-driven companies in the world. Salesforce is featured in my book, Relentless. Live testimonials are here from Elmira Javadova Ritmas, Anil Ellibes Salesforce, Ulvi Agayev Founder Allianz Consult, and Andrey Krupin, Partner Allianz Consult
Allianz Consult is our new licensee for Azerbaijan. They will be producing our programs in the Azerbaijan language and helping the Country be known as Service is Higher in the Land of Fire.